About the Course
The Operations Manager Level 5 programme is designed for people who manage teams and/or projects and contribute directly to achieving operational or departmental goals as part of an organisation’s strategy.
You’ll develop the skills to plan and lead operations, manage change, improve performance and support sustainable growth across private, public and third-sector organisations of all sizes. While job titles and responsibilities may vary, the knowledge, skills and behaviours developed on this programme are consistent across industries.
This programme is suitable for those already working in management or supervisory roles, as well as individuals looking to progress into operational leadership positions.
What You’ll Learn
Operational Planning: Create and deliver operational plans aligned to organisational objectives.
Project Management: Plan, manage and evaluate projects from start to completion.
Leadership & Team Management: Lead, motivate and support teams to achieve high performance.
Change Management: Manage and support organisational change effectively.
Financial & Resource Management: Control budgets, allocate resources and monitor performance.
Talent Management: Support recruitment, development, coaching and mentoring.
Communication Skills: Communicate clearly and confidently with teams and stakeholders.
Professional Development: Build personal and professional behaviours expected of modern managers.
Applied Learning: Take part in structured masterclasses, tutor-led sessions, learning hub recaps, peer study groups and employer-agreed improvement projects to apply learning in the workplace.
Requirements
Computer & Internet Access: A laptop or desktop with a reliable internet connection.
Workplace Role: You should be working in a role where you manage people, projects or operational activity.
English & Maths: If you do not already hold Level 2 English and Maths, you will need to achieve this before the final assessment.
Entry Criteria: Entry requirements are set by each employer, but typically include a good standard of general education (often around GCSE level or equivalent).
No Specific Age Restriction: This programme is open to adults of all ages and career stages, including career changers and those looking to progress into management roles.
Course Skills
Course Modules
Enrolment Process
Getting started is simple and fully supported. Once interest is registered, both the learner and employer are invited to a friendly information call with our delivery team. This call explains how the programme works, what to expect from the training and assessment, and how the programme will support business objectives and individual career development.
The next step is completing the application and funding paperwork. Our team manages this process closely, guiding employers and learners through each stage to ensure everything is completed smoothly, accurately and with minimal administration time.
Before the programme begins, learners take part in an online induction. This introduces the learning platform, course structure, support services and key contacts, ensuring everyone feels confident, informed and ready to begin from day one.
